01757642177 [email protected]

Mental health support for Selby and surrounding areas

Just so you know:

Our local team are available every evening between 7:00pm and 10:00pm 365 days a year.

We also try to keep someone available throughout the day.

However, we are a small charity with limited funding.

If we are unable to answer the phone we may be on a call with other customers.

If this happens your call will be forwarded to Tees Esk and Wear Valley NHS Trust’s helpline.


We are local Mental Health First Responders.

Supporting local people in the Selby and District area.

If you call from outside our area,

we will of course listen to you and try to help you.

But we will not know who is best to contact for further support in your area.

Simply put:

Cup of tea and a chat? We can help with that.

Referrers and Professionals:

We provide a listening ear.

A non-clinical, Mental Health intervention support and advice service.

An escort service to and from a place of safety such as a Hospital or Crisis Cafe.

We provide a link to Mental Health Services such as Crisis and Home Treatment Teams.

We will endeavour to provide appropriate support and advice, and signpost people to local services.

Mental Health Awareness

 Mental Health Foundation is providing support and information. This year, the theme will be kindness, as studies have shown that Kindness and our Mental Health go hand in hand.

 Selby and the surrounding areas

Selby & District Food Bank

Selby Hands of Hope

Community Furniture Store

Sleep Safe Selby

We have been busy training Mental Health First Aiders to provide an out of hours telephone support and signposting service. Initially this will be for 3 hours a night from 7pm-10pm, 365 days a year. However, the phone should never go unanswered as we are running the line in conjunction with Tees Esk Wear Valley NHS Foundation Trust, North Yorkshire County Council, The Haven @ 30 Clarence Street, Mental Health Matters and other support services throughout the North Yorkshire Area.

What is it?

A long time ago, my mental health was not great. My friends were often around to offer support but it became hard as we always met in a cafe. Never having enough cash for a cup of tea was difficult.

I couldn’t afford the very thing I needed to help me feel better.

Then one day, my friends and I came up with an idea… what if we could pay forward a cup of tea for other people? What if there was a network of cafes whose staff had mental health first aid training?

They could help out if someone just needed a cup of tea and a chat.

There and then we decided out motto could be ‘cup of tea and a chat? we can help with that’.

However, COVID happened and the networks we made became more important than ever. This is what we at The Big Communitea have decided to build on.

We have worked with the local NHS Trust to set up a helpline for local people, that is staffed by mental health responders.

Our responders can have a chat with you about how you’re feeling, you’ll just have to make your own cup of tea.

Why is it different?

We’re developing a growing support network for the local community, a network that makes use of existing infrastructures

(Café’s Shops, GP Surgeries, Leisure Centres, Libraries, Churches etc.)

We provide training to key personnel within the venues that support us. Training includes: Mental Health First Aid, Suicide Prevention and Safeguarding. All participating organisations and venues display a readily-identifiable sign to show that they  support the idea and actively support the community they work in.

Our group support network can give people an opportunity to access organisations and services that support vulnerable people. Each venue becomes part of a peer-to-peer support network that offers help whilst removing some of the reliance on front line health services.

Our group support network also works to reduce stigma, allowing people to talk in a supportive, safe, environment.


Join our Campaign!

Smashing the Silos in the Charities and local organisations.

The Silo Effect in Charities and supportive organisations (sometimes referred to as the third sector). This can cause a lack of communication across the different groups. We all need to work differently and share resources.

On a farm, the silos keep the grains from mixing. In the third sector, the silos can prevent organisations working together and sharing information and resources.

For example, one charitable organisation may have a big conference room that is only used 10% of the time. Whilst another charity desperately needs a room for a meeting or art group etc. However, if one group does not know about the other, refuses to share assets, or charges an unrealistic fee for the use of the room, then the money that could of helped somebody in need is now diverted to an unnecessary cost.

And do not be fooled, the Silo Effect does not just affect small charities or support groups. It is prevalent in charitable organisations of all sizes. This can damage the flow of information and support to other organisations, ultimately affecting the very people we are trying to help.