Job Description: Community centre and Warehouse manager.
The Big Communitea is a mental health charity that strives to change perceptions and stigma whilst promoting positive mental health. We have an excellent track record and an amazing team.
We have an excellent opportunity for a manager to lead our dedicated team of staff and volunteers based at our new community centre, at the very heart of Selby, and our van collection service and warehouse facilities
Centre/ Warehouse Manager
Hours: 42 hours per week
Full time, permanent
Flexible working days
Salary: £24000 to £27000 Dependant on experience.
Contract: 12 months.
Benefits: Generous annual leave, Pension Scheme, free parking, maternity/paternity benefits,
Annual Leave: 30 days per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 40 days is reached.
Effectively manage the day to day running of the new centre, staff, and volunteers, with the aim of achieving optimum usage by innovative promotion of our new building. You will also support and manage day to day activities in the new premises. You will need to be diligent in controlling direct expenses whilst maintaining a consistent service to the people of Selby.
Linked to our fundraising and business model is our warehouse that is retailing donated furniture. You will keep a steady control over expense and furniture collections, ensuring that sales performance is maximised. You will actively seek ways to improve the performance on a continuous basis to further our long-term goals and sustainability. Controlling the recording of donated items, updating when items are sold or passed on as grants to clients. Supervise Gift Aid declarations and ensure sale of gift aid stock is being conducted within the HMRC guidelines and in accordance with procedures
As a multi-centre Manager, you will effectively lead, support, and manage the centre, warehouse, and its staff to ensure the delivery of an effective high-quality facility for the Selby district. Monitor the standards of service to ensure consistently high standards are maintained. Develop strategies to encourage footfall and participation, ensuring high levels of customer satisfaction.
Actively Promote Charity Partnerships. Recruiting new charities onto the service and setting up trials. Seeking buy-in at the head of fundraising level or above in the charity organisation.
Provide training, motivation. and feedback to staff. Complete relevant administration and ensure compliance with statutory bodies, policies, and procedures. Maintain outstanding facilities and condition.
Conduct ongoing staff monitoring to assess any training needs. Control bookings for breakout rooms, conference, facilities, and clinics. Support the on-call staff, telephone support lines and multi-disciplinary teams. To work with the health and safety manager ensuring compliance with all aspects of Health and Safety legislation and risk management. Identify any issues regarding maintenance of the premises. Maintain and update window displays in line with activities and seasonal changes
Be responsible for dealing with formal complaints and resolving internal and external issues relating to customer service, customer care and volunteer relationships in the premises.
Attend and undertake any relevant key training workshops, events or meetings as required, playing an active role, and carrying out all actions required following the events.
Lead effective and engaging team meetings based on the Communiteas team meeting template, reporting back on key issues and questions raised.
Demonstrate a commitment to customer service excellence and deliver against the requirements of Communiteas quality framework.
Travel may be required throughout the area and elsewhere within England and Wales for training and meetings.
Always work within The Big Communities policies and procedures whilst constantly promoting best practice.
This is not an exhaustive list, and the post holder will be expected to undertake other duties as they arise within the remit of the job and appropriate to their level of seniority.
You will have
Personable, approachable, and adaptable
Proven successful experience as a centre or warehouse manager, with experience of managing and developing an outstanding team of up to 30 staff.
You will have a good understanding of Charities, will be a good negotiator, be able to make tough decisions.
You will have empathy and a good understanding around mental health (lived experience is preferable but not essential).
Experience of charity retail fundraising and in scheduling collections, deliveries, and planning logistics
Leadership and organizational skills. Good communication and interpersonal skills
Proven experience of working with vulnerable people, an understanding of their needs
Knowledge of safe-guarding and safe working practices
Strong management and coaching experience with excellent communication. Proven organisational and prioritising skills
Excellent computer skills including Microsoft Office, Google Docs, and email
Ability to provide excellent customer service in an efficient and courteous manner.
Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
Able to apply and be accountable for health and safety processes within the role.
Proven track record in a Business Development role
An ability to develop relationships quickly and maintain them
Ability to adapt quickly in a changing environment
Experience of managing a multi-disciplinary team
Must be willing to act as key holder
Full Driving Licence
Experience of conducting staff appraisals and / or performance development reviews
Knowledge of merchandising and displays
Possess an interest and awareness in furniture.
Experience of working in a charity environment
Experience of working with budgets
Must be willing to work the occasional Sunday as required in line with peak trading periods such as Christmas.
Must be able to lift heavy and / or bulky items
A Nebosh general certificate
Mental Health First Aid (two-day Course)
How to Apply
Please send your Curriculum Viti and any relevant experience and your notice period to
Stating: Centre manager.
We will then shortlist the applicants. The closing date is the 18th of August 2021. Shortlisting will be the 21st of August.
On a successful application you will need a DBS check and be signed up to the update service.
If you have any queries about this post, please contact HR on 01757 642022